WHAT IS YOUR RETURN POLICY?

RETURNS – I strive to make the highest quality pieces I possibly can! Because of this, all sales are final. However, if you receive a piece that you believe to not be your style after receiving it, feel free to reach out to me. In some instances, at my discretion, I may be able to perform an exchange or store credit. Please note that all shipping is the responsibility of the buyer. If a mistake is ever made by Elegant Earth Stones in shipping a piece (such as sending the wrong item), I will exchange or refund my mistake!

WHAT ARE YOUR SHIPPING PRICES?

SHIPPING – All orders are shipped by United States Postal Service (USPS).

• United States Postal Service (USPS) / First Class – For shipping addresses within the lower-48 states (USA), Hawaii, Alaska, and official US Territories. – International orders may incur additional customs / import / export charges. CUSTOMERS ARE RESPONSIBLE FOR ANY CUSTOM CHARGES.

We charge flat fees for shipping to make it easier (don’t forget we also offer free shipping for certain purchases!). Shipping costs are:

• United States: $5
• International: $15

DO YOU OFFER FREE SHIPPING? 

Free Shipping – Yes! – I currently offer free shipping on U.S. orders over $100, and international orders over $200 – Please note that due to USPS restrictions, I am unable to offer free shipping to countries where the USPS has suspended First Class Package International Service (FCPIS). – For the current list, please see the following link: https://about.usps.com/newsroom/service-alerts/international/welcome.htm

What countries do you ship to?

I ship to almost any country in the world! However, there are a few exceptions.  I am  unable to ship to any countries that are sanctioned by U.S. Office of Foreign Assets Control (OFAC). For a current list, please see the following link:  https://ofac.treasury.gov/.

How long will my order take to arrive once shipped?

I ship from the west coast of the U.S. While I cannot guarantee any shipping times with the USPS, estimated delivery times after shipping are:

• Shipping to west coast U.S.: around 2 days
  • Shipping to Midwest U.S.: 3-4 days
  • Shipping to the east coast U.S.: 5 days
  • Shipping to Canada: 1-2 weeks
  • Shipping internationally: 3-5 weeks

Please also note that international shipments are particularly hard to estimate, as they are dependent on customs and local post office staffing levels. Germany is typically one of the longest delivery times, often taking 7-8 weeks due to the local post offices.

WHAT KIND OF MATERIAL DO YOU USE?

I use high-quality wire from Rio Grande and purchase stones from various vendors. I use the following types of wire for my jewelry :

• Solid Copper wire
• 925 Sterling Silver wire
• Silver-Filled wire
• 14k Gold-Filled wire 14/20
• 14k Rose Gold-Filled wire 14/20

DOES YOUR METAL CONTAIN NICKEL?

All of the wires I use in my designs is high quality wire from Rio Grande. I use solid copper, 925 Sterling Silver, Gold-filled, and Rose Gold-filled wire, none of which contain any nickel.

You can read about the wire quality and nickel content on Rio Grande’s informational page here: https://products.riogrande.com/content/White-Paper/Rio-Product-and-Nickel-Content-WP.pdf

– My Gold-filled and Rose Gold-filled necklace chains are high quality and come from Rio Grande just like my wire. They do not contain nickel.

– For my silver pieces, I use a stainless steel chain. Like the copper chain, this also comes from Amazon, and while it does not state that it contains nickel, I don’t have a way to verify.

 

How do I care for my jewelry?

Gold and Rose-Gold jewelry require very little maintenance. They generally should remain bright and only require cleaning if they get dirty.

Copper and silver jewelry will oxidize (darken) over time, but can easily be made bright, shiny, and beautiful again by gently rubbing with the polishing cloth provided with every order!

Please note that certain stones such as coated beads, resin, or opals are very porous. Submerging them in cleaning solutions or even water may permanently damage the stone.

Generally, if a piece is dirty, you should be able to use a slightly damp cloth to clean off the piece, then polish after the piece is dry. If you have any questions on cleaning, please reach out!

PRIVACY POLICY

Elegant Earth Stones will not share your private information outside of the payment process.

Quality

All of my pieces are made with high quality wire from Rio Grande. These are not costume pieces that will chip away or rust over time. They will last forever if taken care of, which is why I include a free polishing pad with every order. Quality is very important to me!

How DO I Contact you?

Feel free to contact me with questions or comments by filling out the contact form below: